Returns

Mauve Beauty is committed to making the return process simple and seamless for you.

You can return most new or gently used products within 30 days of the original purchase date for a refund to the original form of payment, subject to refund restrictions below. Returns made from 31-60 days of the original purchase date are eligible for a merchandise credit. Returns must include all original components.

A proof of purchase is generally required for any return unless we can verify the original purchase in our system. To offer the best experience, Mauve Beauty reserves the right to require a government-issued physical ID for any returns, and to limit returns if there’s reason to suspect misuse of our policy, such as excessive returns, reseller activity, or fraud. All returns are subject to validation and approval at Mauve Beauty’s discretion.

Extended holiday return policy

Items purchased in partner stores or on mauvebeauty.com between November 1, 2024, and December 31, 2024, are eligible for return until January 31, 2025, with an extended timeframe for receiving merchandise credits for returns made in store, or Mauve Beauty electronic gift card for online purchases returned by mail. Purchases made after December 31, 2024, will follow our standard return policy.

Refund Restrictions:

  • For products purchased using online payment services (e.g., PayPal, AfterPay), you will be refunded to your preferred credit card, debit card, or issued a merchandise credit when you return in store.
  • If the original purchase was made with an Mauve Beauty gift card, your refund will be issued as a new Mauve Beauty gift card.
  • Returns with a gift receipt made within 60 days of original purchase date can only be exchanged for a different product of equal or lesser value or returned for a merchandise credit.
  • Gift cards cannot be returned.
  • Single-use coupons used in the original purchase cannot be returned.
  • Coupons, special offers, and Mauve Beauty Rewards™ points are not valid toward prior purchases. You may not return product(s) for the purpose of repurchasing and applying a coupon, special offer and/or Mauve Beauty Rewards™ points.
  • A service fee will apply for any check returned unpaid by the bank. There is a 10-day waiting period required for these returns.
  • Wigs and hair extensions purchased through an Mauve Beauty salon and intimate wellness devices cannot be returned.

This policy is effective for all purchases made on or after NOVEMBER 3, 2024.

How to return product(s):

For in-store purchases (excluding Target or DoorDash)

Simply bring the product(s) you wish to return to any Mauve Beauty store, and our associates will assist you.

For Mauve Beauty at Target purchases

Product(s) purchased at Mauve Beauty at Target, are not eligible for return, exchange, or merchandise credit in Mauve Beauty stores. Purchases made at Mauve Beauty or mauvebeauty.com cannot be returned or exchanged at Mauve Beauty at Target locations. Please visit Target.com for more information related to purchases made in Mauve Beauty at Target.

For Mauvebeauty.com purchases

Online purchases can be returned either by mail or at any Mauve Beauty store. Note that shipping charges for your original order are non-refundable.

How to return Mauvebeauty.com purchases in-store

Bring your return to any Mauve Beauty store. Simply take the product(s) you wish to return along with the original order confirmation email or packing slip, and all original packaging materials. You may also click here to sign into your mauvebeauty.com account and retrieve your order information.

How to return Mauvebeauty.com by mail

If you prefer to return your online order by mail, please note that you must cover shipping charges when you send your return. To expedite your refund, we recommend returning products in-store. Please note that exchanges cannot be made by mail.

When mailing your return, we recommend using the same shipping package the order arrived in. Apply the return mailing label to the outside of your return shipping package and be sure to include the packing slip with your return. Address your return package to:

Mauvebeauty.com Return Center 925 Belle Lane Bolingbrook, IL 60490

Returns must be shipped using ground-only methods. Hazardous materials, such as aerosols or products containing flammable chemicals, must be shipped according to USDOT regulations. We recommend using a traceable shipping method (e.g., UPS or USPS insured mail) to track your return. Once your return is processed and a refund has been issued, you will be notified by email. Refunds are processed within 30 business days of receiving the product at our distribution center. To see your return status, log in to your Mauvebeauty.com account and select “Order Status.” Credit card or bank card refunds may take 7-10 days to appear on your account after you receive your notification email.

Returns mailed within 30 days of purchase with proof of purchase will be refunded to the original form of payment. If you paid with a store gift card, your refund will be issued as an Mauve Beauty gift card. Returns between 31-60 days from purchase date, with proof of purchase will receive an Mauve Beauty electronic gift card.

If your return is received past 60 days, your order will not be refunded and will be returned to you by mail.